Privacy Policy

Qingdao Yutu Trade Development Co., Ltd. ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://tervivo.com (the "Site") and use our services. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the Site.

1. Data Protection Statement

We are committed to ensuring that your information is secure. We have implemented appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

2. Cookie Policy

We use "cookies" and similar tracking technologies to enhance your browsing experience on our Site. A cookie is a small file stored on your device's hard drive that allows our Site to recognize your browser and remember certain information.

Types of Cookies We Use:

• Essential Cookies: These are necessary for the operation of our Site, such as enabling secure checkout and processing your orders.
• Analytics Cookies: These help us analyze how users interact with our Site, allowing us to improve our services by understanding traffic patterns and user behavior.
• Functional Cookies: These allow us to provide personalized features, such as saving your language preferences.

Managing Cookies: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent. However, please note that disabling cookies may affect your ability to use certain features of our Site, including making purchases.

3. Collection and Use of Personal Data

We collect the following types of personal data from users:

a) Information You Provide Directly:
- **Contact Information**: Name, email address, shipping address, and phone number, which you provide when creating an account, placing an order, or contacting our customer service.
- **Payment Information**: We do not store your full payment details. All transactions are processed securely through PayPal, and their privacy policy governs the use of your payment data.

b) Information Collected Automatically:
- **Usage Data**: We may collect information about your visit to our Site, including your IP address, browser type, pages visited, and the time spent on the Site.

How We Use Your Data:
We use your personal data for the following purposes:
1. To process and fulfill your orders, including shipping and delivery.
2. To provide customer support and respond to your inquiries.
3. To send you order confirmations, shipping updates, and important account notifications.
4. To improve our Site, products, and services based on user feedback and analytics.
5. To send you marketing communications (with your consent) about new products, special offers, or other information we think you may find interesting.

4. Sharing of Your Personal Data

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted third parties to help us operate our business and the Site, such as:

• Payment Processors: PayPal, to process secure payments.
• Logistics Providers: To deliver your orders to you.
• Analytics Providers: To analyze Site traffic and user behavior.

We will only share your data with third parties if it is necessary to provide our services or if required by law.

5. Your Data Protection Rights

You have the following rights regarding your personal data:

• The Right to Access: You can request a copy of the personal data we hold about you.
• The Right to Rectification: You can request that we correct any inaccurate or incomplete data.
• The Right to Erasure: You can request that we delete your personal data, subject to certain legal exceptions.
• The Right to Restrict Processing: You can request that we restrict the processing of your data in certain circumstances.

To exercise these rights, please contact us at QDyutuTrade@outlook.com.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Qingdao Yutu Trade Development Co., Ltd.
Email: QDyutuTrade@outlook.com
Phone: +86 13148453674
Address: Room 104, Building B8, No. 2 Baoan Road, Liuting Street, Chengyang District, Qingdao City, Shandong Province, China