Contact Us
Contact Us
Get in Touch with Tervivo
We’re here to help with any questions, custom requests, or support you need for your handmade western leather bag. Whether you have a query about shipping, returns, product care, or anything else, our team is ready to assist you.
Our Company Information
Legal Company Name (Consistent with PayPal Registration):
Qingdao Yutu Trade Development Co., Ltd.
Registered Address:
Room 104, Building B8, No. 2 Baoan Road, Liuting Street, Chengyang District, Qingdao City, Shandong Province, China
Contact Phone / WhatsApp:
+86 13148453674
Email Address:
QDyutuTrade@outlook.com
Website:
https://tervivo.com/
Customer Service Hours
Our customer service team is available Monday to Friday, 9:00 AM – 6:00 PM (China Standard Time, GMT+8).
We aim to respond to all emails and messages within 24 business hours. Inquiries received outside of these hours will be answered on the next business day.
Frequently Asked Contact Queries
- Order Support: For order status, modifications, cancellations, or tracking, please email us with your order number.
- Return & Refund: To initiate a return or request a refund, contact us within 90 days of delivery with your order details.
- Product Inquiries: For questions about leather care, bag styles, or custom orders, reach out to our team anytime.
- Wholesale & Bulk Orders: For bulk purchases or wholesale inquiries, please send a detailed email to our team.
Send Us a Message
You can also reach us directly via email at QDyutuTrade@outlook.com for any support needs. We look forward to hearing from you!